Privacy Policy

Privacy Policy for https://exterminator.storysurge.net

Introduction

Welcome to Exterminator! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the handling of data collected from users accessing or interacting with our website, applications, services, and products at https://exterminator.storysurge.net (hereinafter referred to as ‘our platform’ or ‘we’).

Scope

This policy encompasses all aspects of user engagement on our platform, including but not limited to:

  1. Accessing and using our applications and services as a registered or authorized user.
  2. Visiting any of our websites linked to this Privacy Policy.
  3. Subscribing to receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Please note that this policy does not extend to third-party platforms, applications, products, or services accessed through links on our site, as these entities have their own privacy policies governing data collection and usage.

Processing Activities

Our Privacy Policy guides how we interact with users and handle personal data in the following scenarios:

  1. Account Creation and Usage: When you create an account on our platform, we collect and store account information, including your username, email address, and password.
  2. Payment and Financial Information: We process payment details, such as credit card numbers, billing addresses, and transaction history, when you make purchases or subscriptions through our services.
  3. Purchase and Product Data: Details about the products you purchase, view, or interact with on our platform are collected for transactional and analytical purposes.
  4. Mobile Device Identifiers: We may access unique identifiers from your mobile device to enhance user experience and personalize content.
  5. Location Data: With your consent, we can collect information about your location to provide location-based services and tailor content.
  6. Feedback and Reviews: When you submit feedback or reviews, we process this data to improve our products and services.
  7. Social Media Interaction: If you choose to connect our platform with your social media accounts, we may access public information from these platforms to enhance your user experience.

Personal Data Collection

We collect various types of personal data, which can be broadly categorized as:

  1. Account and Profile Information: This includes your full name, email address, profile picture (if provided), and any other details you choose to include in your user profile.
  2. Payment Details: Credit card numbers, expiration dates, security codes, and billing addresses are securely stored for processing transactions.
  3. Financial Records: We may collect and store financial information related to billing, invoicing, and refunds.
  4. Purchase History: A record of products purchased, including quantities, prices, and order dates, is maintained for analytical and customer support purposes.
  5. Mobile Device Data: Unique device identifiers, operating system type, and mobile network information may be collected to improve our mobile applications.
  6. Location Information: If you enable location services, we gather data about your physical location to provide location-based content and services.
  7. Feedback and Communication: We process any feedback, comments, or messages you send to us, including contact forms, surveys, and social media interactions.
  8. Product Interactions: Details of your product usage, such as features accessed, content viewed, and purchases made, help us improve our offerings.

We collect this data through multiple channels:

  1. User input forms and fields on our platform.
  2. Automated technologies used to personalize content and track user behavior.
  3. Third-party services that provide us with aggregated or de-identified data for analytics purposes (subject to their respective privacy policies).

Cookies and Tracking Technologies

We utilize cookies, a type of tracking technology, to enhance your experience on our platform:

  1. Strictly Necessary Cookies: These ensure basic functionalities like login, session management, and language preference.
  2. Preference Cookies: Used to remember user preferences, such as language settings, display options, and ad personalization.
  3. Analytics Cookies: These cookies collect information about your usage of our platform, including pages visited, features used, and referral sources, to help us improve our services.

Users can control non-essential cookie preferences through our Cookie Manager, allowing you to customize your privacy settings.

Data Retention and Deletion

We adhere to data retention policies that comply with applicable laws and regulations:

  1. Retention Periods: Personal data is retained for the duration it takes to fulfill the purposes for which it was collected, plus a reasonable period afterward for legal compliance or business needs.
  2. Deletion and Anonymization: Once the retention period expires or when no longer needed, we delete or anonymize your personal data to protect your privacy.

Security Measures

We implement robust security measures to safeguard your personal information:

  1. Encryption: Data is encrypted during transmission and at rest to ensure secure handling.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards to process certain functions on our behalf.
  3. Access Controls: Our systems have access controls in place to restrict unauthorized personnel from accessing sensitive data.
  4. Regular Audits and Updates: We conduct regular security audits and update our security protocols to adapt to emerging threats.

Privacy Laws Compliance

Our privacy practices are designed to comply with relevant data protection laws, including:

  1. General Data Protection Regulation (GDPR): We ensure compliance with GDPR principles, providing transparency, user control, and secure handling of personal data.
  2. California Consumer Privacy Act (CCPA): Respecting California residents’ rights to know what data we collect and delete it upon request.
  3. Other Applicable Laws: Adhering to data protection regulations in the jurisdictions where we operate.

Your Choices and Controls

You have control over how your personal information is used:

  1. Account Settings: You can update or delete your account information, change password settings, and manage communication preferences through your account settings.
  2. Cookie Preferences: Adjust cookie settings in our Cookie Manager to control non-essential tracking.
  3. Communication Opt-out: If you no longer wish to receive marketing communications from us, you can unsubscribe by following the opt-out instructions provided in each email or contact us directly.
  4. Data Access and Portability: In certain jurisdictions, you may have the right to request access to the personal data we hold about you or transfer it to another service provider.

Updates to Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal reasons:

  1. We will post the updated policy on this page with a prominent notice, and the effective date of the changes will be indicated.
  2. Continuous use of our platform after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or our data handling practices, please contact us at [[email protected]].